Terms of use

Using this website and/or registering as a user implies acceptance of these conditions.


The clauses that are listed below configure the framework contract that all users who access the Rial Chocolates page are obliged to know and accept. For the sole purpose of these general conditions, the expression “user” includes any Internet user who accesses the Rial Chocolates website, either directly or from any other Internet site.

1-The services offered by Rial Chocolates on this website will be regulated by the conditions contained in this contract. Rial Chocolates reserves the right to modify, totally or partially, these general conditions, being applicable the new ones that it agrees from the moment of its publication on the page. In any case, the aforementioned modifications will not have retroactive effects on the goods or services previously contracted by the users.
These General Conditions bind both parties and form an integral and inseparable part of the sales contract whose effectiveness operates at the time of signing the order at the request of the client, through the contracting mechanisms that will be specified later, all in accordance with the provisions of art. 1,255 of the Civil Code that includes the principle of the autonomy of the will and agreements between the contracting parties. For all purposes, it will be understood that the user accepts the conditions and rules of use related here by clicking on the “Accept” button that appears at the bottom of this document.

2-To fully guarantee the rights of consumers and users of Rial Chocolates, these General Conditions are established in accordance with the provisions of Spanish law, and in particular in Law 7/98 of April 13 on General Conditions of Contracting, Law 7/96 of January 15, on the Regulation of Retail Trade, Civil Code, Directive 2000/31 CE of the European Parliament and of the Council of June 8, Law 34/2002 of July 11 on company services of information and electronic commerce, Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the defense of Consumers and Users and other applicable laws and their development regulations.

3-Identification and company name of the offering company
http://www.rialchocolates.com is the domain through which it operates as a brand.
Rial Chocolates

4-General Contracting Conditions between the Rial Chocolates store and the user:

4.1- The user declares that they are of legal age (over 18 years of age) and have the necessary legal capacity to contract the services offered by the suppliers in the Rial Chocolates Web Store, also stating that they accept to be bound by this agreement and understand, and fully accepts the conditions stated here to use this website and to contract the services offered.

4.2- Rial Chocolates Web Store has the necessary permits and licenses for the activities of an online product trade. All communications produced electronically between the user and Rial Chocolates Web Store will be stored on durable and accessible computer media for later consultation for a period of 1 year. The company that provides computer services to the Rial Chocolates Web Store guarantees the integrity and non-manipulation of the aforementioned stored files.

4.3-Rial Chocolates makes the means of contact referred to in the previous paragraph available to users so that they may revoke their consent. If you have previously given your express consent, we will use your email address to send commercial communications. You can unsubscribe from them at any time.

4.4- All content, brands, logos, drawings, etc. that appear in the Rial Chocolates Web Store, are protected by intellectual and industrial property rights that are expressly reserved by Rial Chocolates Web Store or, as the case may be, by the persons or companies that appear as authors or holders of the rights. The violation of the above rights will be prosecuted in accordance with current legislation. Therefore, the reproduction, exploitation, alteration, distribution or public communication by any title or means of all the contents of the Rial Chocolates Web Store WEB for uses other than legitimate information or contracting by users of the services is prohibited. services offered. In any case, the prior written consent of Rial Chocolates Web Store will be necessary.

4.5- The user accepts that the legislation applicable to the operation of this service is Spanish and submits to the jurisdiction of the Courts and Tribunals assigned for the resolution of differences arising from the interpretation or application of this clause. Rial Chocolates Web Store reserves the right to make the changes it deems appropriate in the established terms and conditions. The modifications will be prominently included on the Rial Chocolates Web Store WEBSITE.

4.6 – The links or connections to other WEB pages that appear on the pages of the Rial Chocolates Web Store are offered for informational purposes only to the user, for which the Rial Chocolates Web Store is not responsible for the products, services or content that are offered or provide on landing pages located on another domain.

The registration of the user as a registered client of the Rial Chocolates Web Store implies knowledge and express acceptance of these general conditions.
Our Web Site may use advertising servers in order to provide advertising content that the user views on our pages. These advertising servers use cookies that allow you to adapt the advertising content to the demographic profiles of the users. In no case personal data is obtained through these cookies.

4.7- The user is responsible for providing their correct data, especially the delivery address of the orders and DNI/CIF/NIE or Passport.
Rial Chocolates Web Store is not responsible for the problems or expenses generated by errors of this nature.

4.8- If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the general conditions in everything others, having such provision, or the part of it that was affected, as not placed.

4.9- Rial Chocolates will not be liable for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.

4.10- Rial Chocolates reserves the right to deny or withdraw access to this Virtual Store and/or the services contained therein, at any time and without prior notice, to any Customer who does not comply with the provisions of these General Conditions. .

4.11- The Client undertakes to refrain from using this Virtual Store and its services for illicit purposes or effects, contrary to what is established in these General Conditions, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload or deteriorate Rial Chocolates and the services or prevent the normal use or enjoyment of this Virtual Store and its services by Users.

The User must refrain from obtaining and even trying to obtain information, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material accessible through Rial Chocolates or its services using means or procedures other than those that, depending on the case, have been made available for this purpose or have been indicated through Rial Chocolates.

The inclusion of the contents of Rial Chocolates in other Internet portals, or in other media or supports is not permitted. Neither is the reproduction, distribution, public communication or transformation of said Rial Chocolates content permitted, either free of charge or for financial consideration, and in any form or medium, without the prior authorization of Rial Chocolates.

When the customer places an order, an employee of http://www.rialchocolates.com will check if the requested product is actually available at that time. Once the payment and the availability of the article have been verified, the customer will be contacted by e-mail or telephone, to inform him that the order is processed correctly.

1.1-Pricing policy
Rial Chocolates reserves at all times and unilaterally the right to modify the price of the products and services offered through its website. To guarantee the client the certainty and security of the price of their products, this will be the one in force in the advertising that coincides with the moment of formalizing the order.
All products DO NOT INCLUDE VAT.

1.2-Acceptance of the order

At the time of formalizing the order, once the option of the order acceptance menu has been used, the client’s consent is understood to be given for the validity and effectiveness of the sales contract that binds the parties. Rial Chocolates will store the order electronically, except for a reasonable typographical error, in which case the order cannot be processed.
After accepting the order, Rial Chocolates will inform the customer of the same by sending the order confirmation and also sending the current general conditions of Rial Chocolates to the indicated email.

The commitment made by Rial Chocolates for the sale and delivery of the merchandise offered is subject to the stock of the advertised product and its availability while stocks last, so Rial Chocolates, in its commitment to quality and customer service, tries in everything when the advertised products are available. However, in the event of exceptional circumstances such as abusive ordering, interactive multi-ordering or those others that cause the end of product stock, the order and the contract signed between the parties will be rendered null and void by virtue of this resolution clause, fully restoring the customer in case of prepayment, the amounts paid for it.

Rial Chocolates will issue a physical invoice that will be sent and delivered together with the order to the domicile of the client designated by him.
Rial Chocolates warns that it will not be able to modify sales invoices after invoicing in compliance with current regulations. The invoice will be issued in the name of the natural person or company placing the order, so the customer must ensure that the order is placed in the correct name. Subsequent changes will not be possible.
Rial Chocolates warns that for personal data protection reasons, duplicate invoices will only be issued to the person holding the contract. Duplicates will not be issued to third parties. Rial Chocolates will not send duplicate invoices by fax or email, but only to the address designated by the contract holder. Once the warranty period has elapsed, no more duplicate invoices may be issued.

1.4-Delivery time of the purchased product
The effective delivery time of the product begins to count from the moment in which the delivery date of the same was set when formalizing the order. For orders for advance payment without proof of payment within the product delivery period set when placing the order, the period will begin to count from Rial Chocolates becoming aware of such payment.
The delivery time of the merchandise may vary for reasons beyond Rial Chocolates. Rial Chocolates will try to remedy any incident with transport in the most efficient way.
In the event of a delay in delivery of more than 30 days over the approximate period for receiving the product set when placing the order, and as long as this delay is attributable to Rial Chocolates, the customer, after making a written claim (letter, fax or e-mail) -mail), you may unilaterally withdraw from the order, reimbursing the amounts paid in case of prepayment, in accordance with articles 103 and following of the Royal Legislative Decree, 1/2007.
Rial Chocolates will not be able to guarantee the availability of the entire catalogue, being at the expense of the supply by the manufacturers of the different products. In the event of this situation, Rial Chocolates undertakes to promptly return the amount paid by the customer or to deliver another product of the same range as the one purchased by the customer if the customer so prefers.

1.5-Shipping costs
The minimum shipping costs established according to weight/price or product of the order will be assigned automatically.
The store will automatically apply the relevant shipping costs according to the country/area of ​​delivery of the order. If the store does not have the postage relative to the country of delivery of the order, the purchase cannot be made. In this case, contact us at info@rialchocolates.com or through our contact form.

1.6-Payment method
Payment methods with credit card are accepted.
Rial Chocolates will not send any order until it has verified that payment has been made, or the financial institution confirms its agreement and acceptance of the operation.

1.7-Incorrect data in the shipment
If the problem is due to an error on the part of the customer (he makes a mistake when placing the order), he will bear the return shipping costs, the replacement shipping costs plus 10 euros for administrative expenses.

Please make sure before placing the order that the shipping information and the selected products are correct.

In the event that the error was due to Rial Chocolates, the customer would receive the requested merchandise at no additional cost.

1.8-Cancellation of an order
An order can only be canceled if it has not yet been processed and invoiced.
To cancel an order, you only need to notify us by email at info@rialchocolates.com, providing us with the number of the order you wish to cancel.

The guarantee of the products sold by Rial Chocolates is provided and established by virtue of the regulations contained in current legislation.

Rial Chocolates will not be responsible for possible damages that may result from misuse, handling or non-professional installation, or malfunctions such as short circuits. The guarantee will not be valid in case of factors external to the normal use of the product, such as surges or drops in voltage, use of inappropriate accessories or those prohibited by the manufacturers, falls, water, fire or incorrect or abusive handling by the customer or by third parties not authorized by the manufacturers.

The computation of the guarantee will begin on the same day of delivery, by virtue of the aforementioned article 123 of the Royal Legislative Decree.

The guarantee is addressed only to the owner (contractual party) that appears on the invoice and only the owner may demand it.
Rial Chocolates will not be responsible for meeting requirements from third parties that have not directly purchased the good through Rial Chocolates and/or that do not appear on the sales invoice.

Right of withdrawal
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.
To exercise the right of withdrawal, you must notify Rial Chocolates S.L. , address Rial Chocolates S.L., Av. Dr. Pasteur 90 AT, 08700 – Igualada (Barcelona) your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You can use the model withdrawal form that appears below, although its use is not mandatory.
Model of the withdrawal form.
-To the attention of Rial Chocolates S.L. Rial Chocolates, S.L. Av. Dr. Pasteur 90 AT, 08700 – Igualada (Barcelona), info@rialchocolates.com
– I hereby inform you/we communicate (*) that I give up my/we give up our (*) contract for the sale of the following good/provision of the following service (*)
-Ordered on/received on (*)
-Name of the consumer and user or consumers and users.
– Address of the consumer and user or consumers and users.
-Signature of the consumer and user or consumers and users (only if this form is submitted on paper)
(*) Delete as appropriate.
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal.
In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.
We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.
You must return or deliver the goods directly to us or to … (insert name and address, if applicable, of the person authorized by you to receive the goods), without undue delay and, in any event, no later than the 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal will not be applicable to contracts that refer to the provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part of that he is aware that, once the contract has been fully executed by the entrepreneur, he will have lost his right of withdrawal.

1.11-Place and method of delivery:
The order will be delivered to the address designated at the time of contracting by the client. The subsequent modification of the place of delivery requested by the client will only be possible before the order leaves our warehouses and will generate additional expenses on the sale price that will be at the expense of the buyer. Modification of the delivery address once the order has been delivered to the carrier will not be possible unless the customer bears the expenses and thus expressly agreed between the parties. The merchandise will be delivered to the client by a transport company, together with a delivery note in which the data that allows the client to be identified and the number of packages that make up the shipment will be recorded.
The merchandise is at all times covered by insurance against risks of transport, loss and manipulation during transport.
Important: Make sure that the received package is externally in good condition. Otherwise, note this fact on the carrier’s delivery note, reject the shipment and notify Rial Chocolates in writing within the next 24 hours.
The merchandise that could not be delivered within a period of seven working days from its departure from the Rial Chocolates facilities for reasons not attributable to the seller will be returned to the seller, and the amounts paid for the product will be refunded in the case of orders in the prepaid modality, except for the costs of redirection (return).

1.12 – Guarantee of consumer goods:
In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user.
The seller is liable for any lack of conformity that becomes apparent within a period of two years from delivery.
The consumer and user must inform the seller of the lack of conformity within two months from when he became aware of it.

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